What’s it really like to run the hub where thousands of Winder residents go to pay bills, ask questions, and solve problems? In this episode, Michele Melville, Director of the City of Winder’s Customer Service Center, takes us behind the counter. From water bills and property taxes to leak adjustments and garbage service, Michele’s team serves more than 22,000 customers with accuracy, kindness, and a steady hand—even when emotions run high. She shares her journey from cashier to director, explains how smart meter technology helps residents track their usage, and highlights the importance of empathy and active listening in every interaction.
Michele also talks about how her department supports residents facing financial hardship, why communication is key to avoiding service interruptions, and what it means to be the first impression of the city.
Whether you’ve ever wondered what goes on at the Customer Service Center or just want to hear how Winder puts people first, this episode offers an inside look at the team that keeps the city running smoothly.